Talk mobile my account

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My account Talkmobile management

From the moment a customer purchases a smartphone and rate plan on the Talkmobile network, they have direct access to Talkmobile’s comprehensive account page in which to resolve problems.

Customers need to register for access using their billing number and a valid email address, and are then able to login to My Account (click the button at the top of the home page) to see their details and check plan usage. Customers who opted for paperless invoicing and haven’t received their account number should phone Talkmobile and request the account number.

After entering the account page, customers can:

  • View their account balance,
  • Number of minutes used,
  • Number of texts sent,
  • Change their plan,
  • Age restrict the plan,
  • Change phone number,
  • Edit direct debit preferences.

Except for prepaid customers, most users pay monthly, and in the event that bank accounts need to be changed, or funds aren’t sufficient to cover the monthly balance, it’s essential to speak directly with someone from the help team.

Login to Talk mobile

Enter your Email adress and password.

Talkmobile customer help

The company still retains the same approach to helping clients that they always did when originally created by Carphone Warehouse, and all staff are trained to deal with all customer problems instead of passing customers from one operator to another.

To contact the help staff:

  1. Go directly to the home page,
  2. Click the “chat now” button,
  3. Confirm your identity,
  4. and then the operator will endeavour to resolve your issue.
  5. You can also access the help team from the sign in page.

Speaking to an operator by smartphone is simplicity itself. Open the call app and dial 5888. This number provides the same excellent service to monthly account holders and Pay As You Go customers.

The company also provides an extensive FAQ and advice section on their webpage to help customers manage their phone account. These are clearly labelled and organised logically to make solution finding as easy as 1-2-3.

Find Talkmobile headquarters

Avon house
Horizon west business park
Canal view road
RG14 5XF

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