NHS Choose and Book on www.chooseandbook.nhs.uk, give you the control to arrange or change hospital, clinics appointments and rearrange cancellations.
Connecting to your Choose and Book account
The Choose and Book system enables you to manage your initial appointments once you and your GP have agreed that you require NHS hospital treatment
- Creating an account
- Your account is initially set up by your GP using your NHS number
- Signing in
- Use the unique reference number and password given to you by your GP to log in at www.chooseandbook.nhs.uk/patients
- Change your password
- Use the ‘Change Password’ link in the top right corner of the screen to reset your NHS password to something memorable – remember to choose something that cannot be easily guessed
Booking, changing and cancelling NHS appointments
You’ll be given a list of hospitals/clinics that can provide the specific treatment you need. There is then a list of options available.
Book an appointment
- Click on ‘Book Appointment’
- Step 1: select the hospital/clinic you want by selecting the small box next to it
- Step 2: select the date and time you want
- Step 3: review your selections and confirm your choice
- If no appointments are available you can either
- Return to Step 1 and select a different clinic/hospital
- 7. Continue to Step 3 where your details can be sent to the clinic/hospital who will then contact you
- Print your confirmation
After Booking your appointment, learn how to prepare your bag pack
Changing an appointment
- Click on ‘Change Appointment’
- Step 1: select your alternative date and time from the list
- Step 2: review your selection and confirm your choice
- Print your confirmation
Cancelling an appointment
- Click on ‘Cancel Appointment’
- Step 1: select the reason for your cancellation and click on ‘Continue’
- Step 2: confirm your cancellation
- Print the confirmation of cancellation
If you need any additional support in using the Choose and Book system there is a step-by-step guide available at www.chooseandbook.nhs.uk/patients, where you can also access the FAQ responses. Alternatively you can submit a request for help via the ‘Contact Us’ page.